OnINBOX FAQ

Frequently Asked Questions about OnINBOX

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36 articles in this collection
Written by Ivan Kovachev and Joshua Harris

Microsoft Outlook for Windows indicator hover over text

How the A, C and T hover over text appears in Microsoft Outlook for Windows.
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Written by Ivan Kovachev
Updated over a week ago

OnINBOX Dynamic External Email Banner

What does OnINBOX's Dynamic External Email Banner offer and how is it different to my current generic external banner?
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Written by Ivan Kovachev
Updated over a week ago

Does OnINBOX work behind a gateway?

Will OnINBOX work if I am using a gateway?
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Written by Ivan Kovachev
Updated over a week ago

How does OnINBOX ensure email deliverability when something goes wrong?

What will happen to my emails if OnINBOX goes down for whatever reason or something else goes wrong with its dependencies?
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Written by Ivan Kovachev
Updated over a week ago

Automatic Trust History

OnINBOX learns about who you interact with and automates your trust network.
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Written by Ivan Kovachev
Updated over a week ago

How to create user groups in OnINBOX Manager

You can now add Users to a Group and define Settings for that Group in OnINBOX Manager
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Written by Ivan Kovachev
Updated over a week ago

Why aren't automated emails marked as Trusted?

Why some emails from companies in your trust network may not give a pass for Trust (Green "T").
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Written by Joshua Harris
Updated over a week ago

Learn more button limitation

What is the maximum number of URLs in an email that OnINBOX can scan?
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Written by Ivan Kovachev
Updated over a week ago

OnINBOX Quarantine Folder

How the OnINBOX quarantine folder works?
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Written by Ivan Kovachev
Updated over a week ago

OnINBOX Customizable Text Banners

Create custom text banners to help your team follow policy when a specific email threat scenario arises.
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Written by Ivan Kovachev
Updated over a week ago

OnINBOX and its Natural Language Processing model

What does the OnINBOX NLP model detect and how does it help with Covid-19 type emails?
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Written by Ivan Kovachev
Updated over a week ago

Inviting users to OnINBOX Manager

Here is how to invite users to OnINBOX Manager
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Written by Ivan Kovachev
Updated over a week ago

How can I add a domain to OnINBOX Manager?

Steps on how to add a domain to OnINBOX Manager
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Written by Ivan Kovachev
Updated over a week ago

Can I add more domains to OnINBOX Manager?

Do I have to deploy OnINBOX to every one of my domains?
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Written by Ivan Kovachev
Updated over a week ago

What does OnINBOX do about lookalike domains?

OnINBOX detects cousin domains also known as lookalike domains, and flags those up to end users for further protection.
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Written by Ivan Kovachev
Updated over a week ago

What are the processing times of OnINBOX?

How long does it take for OnINBOX to scan emails coming in?
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Written by Ivan Kovachev
Updated over a week ago

Does OnINBOX work with muted email threads in Gmail?

OnINBOX support for muted email conversations in Gmail.
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Written by Ivan Kovachev
Updated over a week ago

How to manage Gmail filters with OnINBOX

A short guide on how Gmail filters work with OnINBOX
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Written by Ivan Kovachev
Updated over a week ago

How do I protect myself from COVID-19 email scams?

Advice on how to stay safe from COVID-19 related email scams.
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Written by Ivan Kovachev
Updated over a week ago

User reported emails cannot be opened from within Gmail?

Gmail cannot display the attached .eml file that was reported by the end user.
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Written by Ivan Kovachev
Updated over a week ago

How does OnINBOX work with Gmail Confidentiality mode?

Can OnINBOX see the contents of emails sent in gmail confidentiality mode?
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Written by Ivan Kovachev
Updated over a week ago

Why are emails sent to my spam folder bypassing the OnINBOX scanning?

Email sent to your spam folder have already gone thought some sort of scanning and therefore bypass the OnINBOX scanning.
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Written by Ivan Kovachev
Updated over a week ago

Is OnINBOX a plugin?

OnINBOX does not require any software to be installed.
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Written by Ivan Kovachev
Updated over a week ago

Are we adding support for receiving services other than G-Suite and O365?

OnINBOX integration with services other than Office 365 and Google
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Written by Ivan Kovachev
Updated over a week ago

What's the process from a user clicking 'report' to the company actioning the problem?

What do the reported risks contain and how you should action them?
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Written by Ivan Kovachev
Updated over a week ago

If I have an email gateway in place, why would I need OnINBOX?

OnINBOX uses a different approach to traditional email gateways in detecting spoofing and phishing attacks.
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Written by Ivan Kovachev
Updated over a week ago

If you reply to an email, will the recipient see the results that OnINBOX has inserted into the email if they scroll down to the email you replied to?

Will OnINBOX information be shown to other users after an email has been forwarded?
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Written by Joshua Harris
Updated over a week ago

Why does OnINBOX (G Suite) delete the original email and create a new one with the scan results? Gmail is showing at the bottom of every email that there are deleted emails in this thread.

OnINBOX is deleting emails. Why?
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Written by Joshua Harris
Updated over a week ago

We already provide phishing training, do we need OnINBOX?

Will OnINBOX detect phishing tests?
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Written by Ivan Kovachev
Updated over a week ago

Is there a trial for OnINBOX?

We provide a trial so that you can confirm OnINBOX is right for you.
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Written by Joshua Harris
Updated over a week ago

How do we stop users from clicking report all the time?

Are there measures in place to prevent over-reporting?
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Written by Joshua Harris
Updated over a week ago

Why have I received an email that my account has been disconnected from OnINBOX?

Why have I been disconnected from OnINBOX?
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Written by Joshua Harris
Updated over a week ago

Why are you requesting access to Send Emails on my behalf? (Google Permissions)

OnINBOX needs several permissions to function.
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Written by Joshua Harris
Updated over a week ago

How does OnINBOX know when to Trust a contact?

Does OnINBOX trust anyone that has been marked as trusted?
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Written by Joshua Harris
Updated over a week ago

What happens when a Trusted contact is spoofed?

Even Trusted contacts can be vulnerable to spoofing, OnINBOX accounts for this.
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Written by Joshua Harris
Updated over a week ago

Can I download OnINBOX from the Google marketplace?

Is OnINBOX available on the Google marketplace or must it be manually installed?
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Written by Joshua Harris
Updated over a week ago