All Collections
OnINBOX FAQ
Why are emails sent to my spam folder bypassing the OnINBOX scanning?
Why are emails sent to my spam folder bypassing the OnINBOX scanning?

Email sent to your spam folder have already gone thought some sort of scanning and therefore bypass the OnINBOX scanning.

Ivan Kovachev avatar
Written by Ivan Kovachev
Updated over a week ago

OnINBOX intentionally does not scan emails that have been marked as spam, our view is that these emails should not be interacted with by users anyway. The primary purpose of OnINBOX is to provide security information on emails that have not been caught by other security measures (i.e. gateways and email spam folders). If an email has been marked as spam, there's generally a good reason for that and no need for OnINBOX to scan it a second time. 

Did this answer your question?