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OnINBOX FAQ
User reported emails cannot be opened from within Gmail?
User reported emails cannot be opened from within Gmail?
Gmail cannot display the attached .eml file that was reported by the end user.
Ivan Kovachev avatar
Written by Ivan Kovachev
Updated over a week ago

The issue of Gmail unable to open .eml files from within the application is not isolated to OnINBOX alone. The administrator will need to download the .eml file and open it on an email client (Apple Mail, Microsoft Outlook, etc). 

We are working on improving this feature in the future and also working on more advanced reporting capabilities including report statistics and remediation.

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