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OnINBOX FAQ
OnINBOX FAQ
Frequently Asked Questions about OnINBOX
44 articles in this collection
Written by
Ivan Kovachev,
Joshua Harris,
and
Jamie Breckenridge
Domain lookup permissions
Written by
Jamie Breckenridge
Updated over a week ago
OnINBOX Advanced Settings
Guide to OnINBOX advanced settings, what they mean and how to use them
Written by
Joshua Harris
Updated over a week ago
Adding permissions for Microsoft client secret expiration check
Written by
Jamie Breckenridge
Updated over a week ago
OnINBOX Manager Settings Explained
OnINBOX and OnINBOX-Manager settings explained
Written by
Joshua Harris
Updated over a week ago
A, C & T Details
Examples of Authentication, Content and Trust
Written by
Joshua Harris
Updated over a week ago
Connecting Users to OnINBOX
Connect users to OnINBOX using User Deployment, select users from the list and enable OnINBOX for them
Written by
Joshua Harris
Updated over a week ago
Adding permissions for Directory Group Deployment
How to add permissions to deploy to a Directory Group in Google Workspace and Microsoft Office 365
Written by
Joshua Harris
Updated over a week ago
How to interpret the A C T indicators?
Authentication, Content and Trust indicators risk indicators and how to treat different combinations.
Written by
Ivan Kovachev
Updated over a week ago
Microsoft Outlook for Windows indicator hover over text
How the A, C and T hover over text appears in Microsoft Outlook for Windows.
Written by
Ivan Kovachev
Updated over a week ago
OnINBOX Dynamic External Email Banner
What does OnINBOX's Dynamic External Email Banner offer and how is it different to my current generic external banner?
Written by
Ivan Kovachev
Updated over a week ago
Does OnINBOX work behind a gateway?
Will OnINBOX work if I am using a gateway?
Written by
Ivan Kovachev
Updated over a week ago
How does OnINBOX ensure email deliverability when something goes wrong?
What will happen to my emails if OnINBOX goes down for whatever reason or something else goes wrong with its dependencies?
Written by
Ivan Kovachev
Updated over a week ago
Automatic Trust History
OnINBOX learns about who you interact with and automates your trust network.
Written by
Ivan Kovachev
Updated over a week ago
How to create user groups in OnINBOX Manager
You can now add Users to a Group and define Settings for that Group in OnINBOX Manager
Written by
Ivan Kovachev
Updated over a week ago
Why aren't automated emails marked as Trusted?
Why some emails from companies in your trust network may not give a pass for Trust (Green "T").
Written by
Joshua Harris
Updated over a week ago
Learn more button limitation
What is the maximum number of URLs in an email that OnINBOX can scan?
Written by
Ivan Kovachev
Updated over a week ago
OnINBOX Quarantine Folder
How the OnINBOX quarantine folder works?
Written by
Ivan Kovachev
Updated over a week ago
OnINBOX Customizable Text Banners
Create custom text banners to help your team follow policy when a specific email threat scenario arises.
Written by
Ivan Kovachev
Updated over a week ago
OnINBOX and its Natural Language Processing model
What does the OnINBOX NLP model detect and how does it help with Covid-19 type emails?
Written by
Ivan Kovachev
Updated over a week ago
Inviting users to OnINBOX Manager
Here is how to invite users to OnINBOX Manager
Written by
Ivan Kovachev
Updated over a week ago
How can I add a domain to OnINBOX Manager?
Steps on how to add a domain to OnINBOX Manager
Written by
Ivan Kovachev
Updated over a week ago
Can I add more domains to OnINBOX Manager?
Do I have to deploy OnINBOX to every one of my domains?
Written by
Ivan Kovachev
Updated over a week ago
What does OnINBOX do about lookalike domains?
OnINBOX detects cousin domains also known as lookalike domains, and flags those up to end users for further protection.
Written by
Ivan Kovachev
Updated over a week ago
What are the processing times of OnINBOX?
How long does it take for OnINBOX to scan emails coming in?
Written by
Ivan Kovachev
Updated over a week ago
Does OnINBOX work with muted email threads in Gmail?
OnINBOX support for muted email conversations in Gmail.
Written by
Ivan Kovachev
Updated over a week ago
How to manage Gmail filters with OnINBOX
A short guide on how Gmail filters work with OnINBOX
Written by
Ivan Kovachev
Updated over a week ago
How do I protect myself from COVID-19 email scams?
Advice on how to stay safe from COVID-19 related email scams.
Written by
Ivan Kovachev
Updated over a week ago
User reported emails cannot be opened from within Gmail?
Gmail cannot display the attached .eml file that was reported by the end user.
Written by
Ivan Kovachev
Updated over a week ago
How does OnINBOX work with Gmail Confidentiality mode?
Can OnINBOX see the contents of emails sent in gmail confidentiality mode?
Written by
Ivan Kovachev
Updated over a week ago
Why are emails sent to my spam folder bypassing the OnINBOX scanning?
Email sent to your spam folder have already gone thought some sort of scanning and therefore bypass the OnINBOX scanning.
Written by
Ivan Kovachev
Updated over a week ago
Is OnINBOX a plugin?
OnINBOX does not require any software to be installed.
Written by
Ivan Kovachev
Updated over a week ago
Are we adding support for receiving services other than G-Suite and O365?
OnINBOX integration with services other than Office 365 and Google
Written by
Ivan Kovachev
Updated over a week ago
What's the process from a user clicking 'report' to the company actioning the problem?
What do the reported risks contain and how you should action them?
Written by
Ivan Kovachev
Updated over a week ago
If I have an email gateway in place, why would I need OnINBOX?
OnINBOX uses a different approach to traditional email gateways in detecting spoofing and phishing attacks.
Written by
Ivan Kovachev
Updated over a week ago
If you reply to an email, will the recipient see the results that OnINBOX has inserted into the email if they scroll down to the email you replied to?
Will OnINBOX information be shown to other users after an email has been forwarded?
Written by
Joshua Harris
Updated over a week ago
Why does OnINBOX (G Suite) delete the original email and create a new one with the scan results? Gmail is showing at the bottom of every email that there are deleted emails in this thread.
OnINBOX is deleting emails. Why?
Written by
Joshua Harris
Updated over a week ago
We already provide phishing training, do we need OnINBOX?
Will OnINBOX detect phishing tests?
Written by
Ivan Kovachev
Updated over a week ago
Is there a trial for OnINBOX?
We provide a trial so that you can confirm OnINBOX is right for you.
Written by
Joshua Harris
Updated over a week ago
How do we stop users from clicking report all the time?
Are there measures in place to prevent over-reporting?
Written by
Joshua Harris
Updated over a week ago
Why have I received an email that my account has been disconnected from OnINBOX?
Why have I been disconnected from OnINBOX?
Written by
Joshua Harris
Updated over a week ago
Why are you requesting access to Send Emails on my behalf? (Google Permissions)
OnINBOX needs several permissions to function.
Written by
Joshua Harris
Updated over a week ago
How does OnINBOX know when to Trust a contact?
Does OnINBOX trust anyone that has been marked as trusted?
Written by
Joshua Harris
Updated over a week ago
What happens when a Trusted contact is spoofed?
Even Trusted contacts can be vulnerable to spoofing, OnINBOX accounts for this.
Written by
Joshua Harris
Updated over a week ago
Can I download OnINBOX from the Google marketplace?
Is OnINBOX available on the Google marketplace or must it be manually installed?
Written by
Joshua Harris
Updated over a week ago